Thank you for visiting the FAQ of aureograph.online!
- How do I choose the right bra size?
We offer size selection, if you need help, please contact customer service.
- What sizes are available for your bras?
We offer a wide range of sizes to cover more body shapes, ensuring that every customer can find a comfortable and suitable style.
- How long will it take to receive the product after placing an order?
Domestic orders in the United States are usually delivered within 3-7 business days. The specific time depends on the delivery area and logistics conditions. International orders may take longer.
- What are the payment methods?
We support major credit cards (Visa, MasterCard, American Express) and other safe and convenient payment methods.
- Can I modify or cancel an order?
Once an order enters the processing stage, it is usually not possible to modify or cancel it. If there are special circumstances, please contact customer service as soon as possible and we will do our best to assist.
- How do I request a return or exchange?
If the product you received has quality problems or does not meet your expectations, please apply for a return or exchange through customer service within 7 days after receiving the product. The product must be brand new and come with the original packaging. Please refer to our return and exchange policy for the specific return and exchange process.
- Do I need to pay for shipping for returns?
If the return is due to quality problems, we will bear the return shipping costs; if the return is not due to quality problems, the shipping costs will be borne by the customer. - Does it support gift wrapping or gift cards?
Yes, we provide exquisite gift wrapping services and gift card purchases. Please select the relevant options at checkout for details. - How to protect my personal information?
We strictly abide by the privacy policy and use multiple security measures to protect your personal and payment information to ensure safe and worry-free shopping.